Safety supported by technology
Prioritising passenger health and safety, the airline has worked hard to ensure flying is safe, becoming the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by Skytrax. Showcasing the airline’s proficiency in this area during the fully-vaccinated flight, the passenger experience was further enhanced with the world’s first ‘Zero-Touch’ inflight entertainment technology on the Airbus A350-1000. Passengers were able to connect to both the inflight entertainment system and super-fast broadband via their mobile devices.
Super-fast connectivity available super-fast
“The connectivity plan for the fully-vaccinated flight was executed at super-speed for Qatar Airways,” explained Neale Faulkner, Inmarsat Aviation’s Regional Vice President for the Middle East, Africa and South Asia (MEASA). In fact, the Inmarsat team were contacted on the Saturday morning of the Easter weekend and by Tuesday, the speed and capacity of the connectivity available on the flight had been doubled from what is normally provisioned to cope with the extra livestream demands that would be placed upon it from passengers and crew.
Passengers on the special flight included VVIPs, representatives from the press and a host of aviation influencers, who were all able to live stream their experience to eager audiences on the ground. “The feedback was great,” shared Faulkner. “Passengers were full of compliments about the speed and quality of the service.”
His Excellency Akbar al Baker was among the passengers who used the enhanced broadband service to access the Internet onboard, and he was also interviewed live in the air, with interviews broadcast back down to the ground.
Salam Alshawa, Qatar Airways Senior Vice President of Marketing and Corporate Communications, praised the role that Inmarsat and its GX Aviation service played in driving the fight’s success. “Our historic fully vaccinated flight was a resounding success,” she said. “I would like to extend our gratitude for Inmarsat’s support in provisioning additional bandwidth that facilitated the onboard live stream broadcast, as well as the constant support and co-ordination provided in spite of the long Easter weekend holiday.”